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POS User Guide

Table of Contents

Introduction

Part 1 NextGen Features

Buying — Inventory Module

Account Windows

Retail Vendor Account Window

Client and Store Account Window

Add Item Screens

Retail Vendor Add item Screen

Client and Store Add item Screen

Bonus Payments

Store Credit

Drop Offs

Paying Sellers

Printing Receipts for Sellers

Reporting

Inventory

Profits

Sales

Management Online Checks

Price Checks

Recall Checks

Size Checks

Currency Check

Clothing Category Check

Equipment & Toy Category Check

Brand Check

Help Check

Price Guide Check

Part 2 Selected POS Functions

Coupons

Email/Texting

End of Day / Shift Procedures

File Backup

Gift Cards

Item Lookup

Item Removal

Layaways

Layaway Cancellation

Reports

Reward Plans

Sales, Transacting

Security

Wish List

Tips & Tricks

Part 3 Updates and Support

Updates

How-To Support

Technical Support

CHECKIT Quik Guide

Introduction

This NextGen POS Users Guide is a complement to the comprehensive L4CManual describing how to use the Liberty 4 POS software.  The Guide is organized into Three Parts.

Part 1 covers key features of the:

  • Inventory Module used for buying, inventory management and administration,
  • POS Module used for selling,
  • Reporting

Part 2 outlines commonly used functions of interest to all users of the POS, pointing to the pages of the L4C Manual and videos illustrating how to make use of these functions.
NOTE: To find topics of interest other than those referenced in this Guide, the [Find] utility in the [Edit] Menu of the L4Cmanual can be helpful.  On selecting [Edit], a search box will appear in the upper right hand corner of the screen.  Enter the key word(s) of interest and click “>” or “<”  to search the document going forward or backward respectively.

Part 3 describes the support available from NextGen and ResaleWorld, and provides the avenues by which support can be accessed.

PART 1: NextGen Features

Buying — Inventory Module

NOTE: Users may use the Point of Sale System to record the purchase of, and manage both new and used merchandise.  Users may use the POS to pay for used merchandise, but NOT to pay for new merchandise.  New Merchandise purchases do not export to Quickbooks; used merchandise purchases do.

Merchandise may be entered into one of three types of accounts:

  • new merchandise from “Retail Vendor” accounts,
  • new or used  merchandise from garage sales, owner’s personal belongings, …from the “Store Account.”  Note: there is no cost recorded in the POS for items entered into the store account.
  • Used merchandise bought outright or on consignment from “Client” accounts.

The Account windows for all three types of accounts include account holder contact information and show a unique account number.  The Add Items screen utilized to add and manage new inventory, typically multiples of the same items, is different from the screen utilized to add and manage inventory from the store and client accounts, typically one-of-a-kind items of used merchandise.

Note 1:  If you see the need for additional fields, please consult NextGen for help or refer to the L4C Manual to see all of the possible fields that may be included in the Account Windows and Add items Screens.

Note 2:  In order to make sure that the window/screen you’re viewing has the latest entries, it is a good idea to hit the refresh 

jr1 button routinely when you see it.  It generally appears near the top of those windows/screens that don’t update instantly on their own.

Account Windows

The Retail Vendor Account Window includes two screens: the ‘Account’ Screen and the ‘Inventory’ screen.
The Account Screen is illustrated below.

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The Inventory Screen in the Retail Vendor Window is illustrated below:
It lists the items purchased from the vendor that are currently available in inventory, items sold, and item orders.
The user may select:

  • [Add items] to add more items to the inventory,
  • [Print Tags] to print selected tags
  • [Print Items List] to print a list of selected items
  • [Transfer Items] to transfer selected items to another account

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The Client and Store account windows are identical.  They include 5 screens: 1. Account, 2. Inventory, 3.Transactions, 4.Payouts, and 5.Purchases.
The Account screen  is illustrated below.  It is highly configurable and may be done in consultation with NextGen as part of the setup.

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The following fields in the Account Screen are worth mention.

  1. Phone #.  Request the mobile phone number, not the home or work number, as the mobile number can be used to send text messages—a very effective customer communication channel.  If you are unable to obtain the mobile phone number, enter another and describe it as “home” or “work” on the add number entry screen.
  2. Form of Acquisition.  The default (most commonly utilized) form: purchase (buy outright), trade, or consign is set in the Tools>options>Account >”purchase method” field.  This is typically done  by NextGen as part of setup
  3. Preferred Price Code.  The Preferred (default) Price Code governing the amount a seller is paid for an item is set by NextGen during installation.”
  4. NOTEs.  Enter information you want to recall the next time the seller or consignor visits.    This information will then appear on the screen when you call up the customer’s account.

Any amount payable to the customer shows in the bottom right corner of the screen in the Item Summary Section.

To add, delete or modify the fields showing on the Account Screen:

Task> Maintenance> Account Field Layout

The following screen will appear.  See instructions on page 416 of the L4Cmanual

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A user may select:

  • [Add items] to add more items to the inventory
  • [Pay Client] to pay the account holder for any amount owed by cash or check

The Inventory Screen in the Client or Store Account Window lists the items in the account, the status and disposition of those items, and other information on the price and cost of the items.
The user may select:

    • [Disposition] to get more details on what has transpired with the item
    • [Add items] to add more items to the inventory,
    • [Print Tags] to print selected tags
    • [Print Items List] to print a list of selected items
    • [Copy items] to add more of a selected item to the inventory
    • [Void] to delete and item from the inventory
    • [Transfer Items] to transfer selected items to another account
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The Transactions Screen in the Client or Store Account Window  displays the consignment and/or purchase transactions involved in procuring the merchandise showing in the account.
The user may select:

  • [Add Money]  to add money to the account
  • [Deduct Money} to deduct money from the account
  • [Pay client] to pay the client any amount owed by cash or check
  • [Print Transaction History] to print past procurement transactions

The Payouts Screen in the Client or Store Account Window  allows the user to view, print or delete any payments that have been made to the account holder.

Add Item Screens

Fields typically set by nextGen to appear in the Add Item’ Window for Retail Vendor Accounts are shown below.

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Adding item(s) to a Retail Vendor Account is begun on the Add Item (Item Editor) Screen (illustrated above) and completed by selecting the [Receive Inventory] Icon to call up the [Receive Inventory] Screen (shown next).

The Item Number, Status, Title and Date Received fields are populated automatically by the POS.

Add items Screen.  Pressing the Tab key will take you to the following fields where entries may be made.  Must entries are asterisked.

  • Category*  Start keying in the item name and/or choose from the dropdown list. Refer to the Category Field Subsection below for an explanation of how to add a category.
  • Brand  Start keying in the item name and/or choose from the dropdown list.  Refer to the Brand Field subsection below for an explanation of how to add a brand.
  • Description  If the category selected is ‘Misc P’, i.e., there is not fitting category, a description must be entered; otherwise, a description is optional.
  • Price*  Enter the price at which you wish to sell the item(s)
  • UPC Number  Every item will have a UPC number controlled and assigned by a national organization.  The number is 13 characters in length.  The UPC number may be entered by keying it in or by scanning the UPC with a bar code reader while the cursor is in the UPC field. Note: if adding items with the same barcode over time, the quantity must be added to the original entry; if a separate entry is made, the system will report an error: ”item cannot be found.”The UPC may be scanned at Point of Sale, i.e. a separate tag/label need not be printed and attached to the item.
  • Save  Select to save the entries made

Select the ‘Receive Inv’ button to obtain the Receive Inventory Screen. 

  • Enter the quantity received (purchased) and average cost (price you paid) for each item.
    NOTE: If you mistakenly enter the wrong cost, you cannot change(edit) it.  You must effectively nullify the Item information by entering the exact information entered originally but making the quantity a minus (negative amount) instead of a plus (positive amount).
  • Enter the number of tags/labels to print.  It defaults to the same number as the quantity of item(s) received.  If you are using the UPC code, you need no tags—use a label gun to affix a price for customers–and the quantity should be changed to zero.

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The fields appearing in the Add Items’ screen for Client and Store Accounts are shown below.

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Navigation.  To add an item, press the Tab key, which will move the cursor from relevant field to relevant field. The cursor will skip over the following fields:

Purchase Method Field The default ‘Form of Acquisition’ as shown in the ‘Purchase’ field is “Purchase” (Buy Outright).  Select “Consign” if an item is being taken on consignment.
NOTE: If taking items on consignment, print a Consignment Agreement  for the consignor’s signature and file it away.  Inventory Module>Open the customer’s account >Word Processing>Letter>Consignment Agreement>Print.

NOTE: When buying items both outright and on consignment from the same customer, it is important to be sure that the correct Price Code is being applied.: Price Code A for the items being bought outright or Price Code B for the items taken on consignment.  This can be done in two ways:

1)      Entering the Form of Acquisition (“Purchase” (buy outright) or “Consign” for each item so that the corresponding (correct) Price Code is applied, OR

2)      Ignoring the Form of Acquisition field; but entering all of the items being bought outright before entering the item(s) being taken on consignment.  On the first item being taken on consignment, change the [Form of Acquisition] to “Consign” and change to the Consign [Price Code].   Every subsequent item taken will automatically be assigned the consign price code.

Date Received Field  The default is the day’s date.  It may be over-written.

Navigation The cursor will land on the Category field, Attribute Fields, and then Price field.  When the cursor lands in the Price Field, a message box will appear with price suggestions based on The Category and Attributes (Brand and size) entered.

Category Field.   Enter one of the categories.  As you enter each letter, the items matching the spelling will appear until you find the category of interest.

A, B and C connote an “A” brand, “B” brand, and “C” brand, which factor into the suggested pricing.
If you are unsure whether the brand is an “A’, “B”, or “C”, guess!  The cursor will advance to the ‘Brand’ field.  As you key in the brand, the name may have a four asterisk suffix identifying it as an “A+” brand, three asterisk suffix“***”identifying it as an “A” Brand, two asterisks “**” identifying it as “B” Brand or a single asterisk “*” identifying it as a “C” Brand.  If you guessed wrong, tab back to the Category field and correct the entry.
When the correct item appears, select it; the cursor will then again advance to the next field, Brand.

N and O do not factor into suggested prices.  Both are simply used to classify items for reporting purposes.  N indicates that it is new merchandise. 

If the category is not in the dropdown list,

  • and you do not want to add a category to the list:

Enter “Misc” in the ‘Category’ field, and after completing the ‘Price’, and ‘Cost/Net’ fields, describe the item in the ‘Description’ field.

  • and you do want to add a category to the list:
    • Tap the ‘F3’ key, and:
      • Enter the new category name,
      • Select the Tax Type
      • Enter the Section (Brand level)within which the Category is to be added: “N” for new items, “A”, “B”, or “C”  for resale items  [OK]

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  • And you want to add pricing suggestions as well (note: price suggestions are provided for resale items only):  Either call or email NextGen and we will add them with you,

Attribute Fields (Brand, Size, Shoe Size, Color?…).

Brand.  As you key in the first letters of the brand name, the brand should appear in the screen.  When it does select it by pressing the enter key or tab key.  In addition to the “Brand” attribute, there are two size attributes, “Size” for clothing and “Shoe Size” for shoes, socks and tights.  There may also be an optional “Color” attribute.
The Enter key will move the cursor to the

  • Size field; pressing the Enter key again will move the cursor to the
  • Size field.  In either case, you may either scroll down to locate the proper size, or simply enter the size.
  • Pressing the Tab Key moves the cursor to the “Price” field.

If the brand is not in the dropdown List:

  1. Check the NextGen Brand Master list to find the rating of the brand by entering  Brandjr in the Category field and pressing .
    If found:
  • Press the F2 key with the cursor in the Brand field.
  • Enter the new brand name as prompted followed by 4,3,2 or 1 asterisks to indicate an A+,A,B, or C brand respectively.

If NOT found, After the item with the new brand name has been entered and saved, and before entering the next item if any:

  • request the brand’s rating by: entering your Store Name in the Category Field; leave the Brand field blank and press
  • An email message will appear addressed to support@NextGenResale, subject: Added Brand
  • Enter the name of the new brand name just added into the body of the email just after the words: “is adding the following Brands:”
  • Click Send.

When NextGen replies with the ****, ***, **, or * suffix to the brand name. add the suffix to the brand name as follows:

  • Inv Module>Tools>Category Editor>Attributes>Brand
  • Highlight the Brand > Edit> add the asterisk(s) >Save

Price Field.

When the cursor is in the price field, a message box appears suggesting price(s) for the item.

A Price range appears with a Max price and Min Price.  As discussed in the NextGen Pricing Guide, The price of Items  in “new or like new” condition, made of valued material (leather, silk,…), w/ attractive embellishments (glass beads), or favored style would be priced toward or at the Max Value;  items inferior in these respects would be priced toward the minimum.  As illustrated below, in the case of some A brand items, there is an A+ Max price. These items have been shown to resell for as much as the a A+Max price in the case of selected highly valued brands—brands,  identified by 4 asterisks (****).

 min-max

Once a price is entered, the cursor will advance to the “Cost” Field.

Cost Field

One of three sets of formulas, termed “Price Codes” are defined by NextGen as part of the system setup.  The price codes suggest the amount to pay for a particular item:

  1. Purchase Price Codes.  If you are buying an item outright, i.e. the Form of Acquisition is “Purchase”, the suggested amount to pay for the item will appear in the field.  The pay amount is set to vary from as low as 12% to as much as 50% of the sale price of the item.  The higher the sale price, the higher the percent.  The ‘Max 40%’ price code is typically applied by stores in less-competitive markets with an ample supply of used clothing.  The ‘Max 50%’ price code is typically applied by stores in more competitive markets with a less than ample supply of used clothing.  However, some buyers choose to use the Max 50% price code for some sellers and the Max 40% price code for others.
  2. Off-Season Price Code.  These are applied by selecting ‘Off Season’ in the Price Code Field.  The pay amount is set 20-40% below that paid for like items purchased in-season.
  3. Consign Price Codes.   If you are buying an item on consignment, the suggested pay price is higher than it is for items purchased outright to reflect the fact that a consignor is paid only for items that sell within a limited period (e.g. 60-90 days).

NOTE 1: The amount to be paid consignors does not show on the screen when the item is accepted as is the case with buy outright transactions. The consignment pay price does not show in the system until the item is sold.

You may enter an alternate price OR to accept the pay price (cost) shown, press the Tab or Enter Key.  The cursor will advance to the [Save] Button.  Press it to accept the item.

Navigation. To move to one of the optional fields below, or to navigate back to one of the identified fields above, move the cursor to the desired field and click.

Description FieldThis field can be used to highlight item features, the number of items included in a package. Entering a description of the item is a must if the category entered is ‘Misc’.

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Retail Price Field.  The original retail price of an item.  Some owners prefer to post this information on selected items in order to illustrate “value” and excite demand.

Location Field.

For purposes of inventory management and storage, you may choose to record and track inventory by location.  Two commonly used locations are seasons:  “Summer-Spring” or  “Fall-Winter.”   The locations do not appear on sales tags.

To setup locations:  Inventory Module > Tools > Maintain > Locations

[Add],  [Edit] , or to delete a location, Right Click

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The first category listed is the default category and will be automatically recorded for an item unless you navigate to the ‘Location’ field, and enter (scroll-down, highlight and click) another.   To save time, the default category should be the most frequently applied.

The field can be set to default to the season for which most of the clothing items are being purchased in order to avoid having to make an entry in this field except for off-season clothing purchases.  To change the season:

Inventory Module>Tools>Options>General [Store Location] select the season and click OK.

Bonus Payments

If you wish to pay a favored customer a bonus on top of the amount owed for the items being purchased:

  • Enter/select “Bonus – P” in the [Category] field
  • Enter .01 in the [Price (F3 History)] field
  • Enter the $ amount of the bonus you wish to pay in the [Cost/Net] field
  • Enter 0 in the [Tag Quantity] field
  • Select [Save]

The bonus will be added to the amount due and to be paid the customer.

Store Credit

The steps to setup and add Store Credit to a customer’s account depends on which purchase method—1) Purchase (buy outright), 2) Trade or 3) Consign– is being used.    NOTE: When using the Purchase method, the suggested pay price appears in the ‘Cost’ field; when using the Trade or Consign method, the suggested pay price does not.  Manually entering a pay price in the cost field effectively overrides a suggested pay price (appearing or not).

1)      If the Purchase Method is Purchase,  meaning it has been setup for all clients: Tools>Options>Account> Purchase method Purchase  OR  as it has been setup for this particular client by selecting Purchase in the [Form of Acquisition] field on the Account Tab of the Customer’s Account

and

you wish to pay a seller a store credit bonus on top of the amount owed for the items being purchased if the seller wishes to spend the amount owed him/her :

Select the  [Print Item List] Icon on the left margin of the screen.  Then [OK].

  • When the Report Setup Screen appears, select Preview .  The Total cash amount for the items due the customer  appears.
  • Hand calculate the store credit bonus, typically 20% of the Total.  Click on the X in the upper right hand margin to delete the List and return to the Add items Screen.
  • Enter/select “Store Credit Bonus – P” in the [Category] field
  • Enter .01 in the [Price (F3 History)] field
  • Enter the $ amount of the bonus you wish to pay in the [Cost/Net] field
  • Enter 0 in the [Tag Quantity] field
  • Select [Save]

2)      If the purchase Method is Trade, meaning it has been setup for all clients: Tools>Options>Account> Purchase method Trade  OR  as it has been setup for this particular client by selecting Trade in the [Form of Acquisition] field on the Account Tab of the Customer’s Account AND in either case, the [Differential % for Trade Items] has been entered as illustrated below: Tools > Options > Account >[ Differential % for Trade Items] [OK]

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  • Enter the items on the Add items Screen
  • To view and/or print a list of the items by their cash value & trade (store credit) value, click the  Icon.
    Select the Item List – Trade Value Report

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An example of the report is shown below:

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While you may share the list with the customer, it is more expedient to relate the Cash and Trade prices of particular items on request.  Once the customer is satisfied and has decided to take cash or store credit …

  •  O[Stop] and [Close] to move to the customer’s Account Screens.
  • In the   /  [Task] drop down menu, select [Process trade items…].  The ‘Cash or Trade?’ screen will appear showing the total resale price of the items, amount to be paid if the customer elects to [Take Cash] , or amount to be credited to the customer’s account if the customer elects to [Take trade].

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  • Select [Take Cash] or [Take Trade].
  • If [Take Cash] is selected, a prompt appears to initiate a cash or check payout.
  • If [Take Trade] is selected, the store credit is added to the customer’s account.  It is created as a ‘non-payable’, meaning that it can only be used for store purchases and not paid out by cash or check.

If the Purchase Method is Consign,  meaning it has been setup for all clients: Tools>Options>Account> Purchase method Consign  OR  as it has been setup for this particular client by selecting Consign in the [Form of Acquisition] field on the Account Tab of the Customer’s Account
AND both a) a Store Credit price code mirroring the store’s Consign price code but including the store credit bonus percent, and b) a Trade Item transaction code in order to add Store Credit to customer accounts
have been setup—NextGen will do this on request.

  • If the consignor elects to take Store Credit rather than Cash–which they must do before items are entered–
    on the Add items Screen, select “Store Credit” in the price code field as illustrated below.

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  • Enter the items on the Add Items Screen
  • To view and/or print a list of the items by their resale value, click the [Print Items List]  Icon.
    Then [OK].  When the Report Setup Screen appears, select Preview  or Print. 
  • After all items have been entered, press
  •  [Stop] and [Close]
    As the items are sold, the store credit owed for that item is automatically added to the customer’s account.

NOTE: So that a customer’s store credit account balance is not mistakenly paid out in cash, a Filter Code may be added to the Account Screen identifying them as a “Preferred Customer.  NextGen will do this on request.

Store Credit balance

A customer’s Store Credit balance appears in the customer’s account both in the Inventory module Account screen and in the POS screen.

Store Credit Balance Reductions

Store Credit balances may be reduced in several ways:

  1. Customer purchases.  With the customer’s account selected (appearing at the top of the POS screen), select [store credit] as the form of payment and the customer’s account balance will be reduced to cover the purchase or as much of the purchase as the store credit balance will cover.
  2. Transfer the store credit balance to the customer receipt as follows:

POS>Fee>Gift Certificate>$ Amount>Store Credit>Finish>     Print the receipt.
The receipt will serve as the Gift Certificate, i.e., the original paper receipt must be presented in order to be honored.  If only part of the gift certificate balance is used on a purchase, the receipt for that transaction showing the gift certificate balance will serve as the gift certificate for a subsequent purchase.  If a purchase using a gift certificate is returned, select gift certificate as the form of tender so that the refund amount is added back to the gift certificate, i.e. appears on the receipt and can be used for a subsequent purchase.

  1. Transfer the store credit balance to a Gift Card
  2.  Deduct an amount from the customer’s store credit balance.  If you wish to reduce the amount owed a customer, In the Transactions Tab of the customer’s Account:

Select the [+Add] Icon.  The following dialog box will appear.  As illustrated below, Select deduction in the drop down list, optionally enter a reason for the deduction, and enter the amount of the deduction  [OK]

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Drop Offs

Logging-in and tracking items dropped-off by customers is done using the Add items Screen, Reports, Word Processing and Account Window.

Account Window  Add or enter a customer account,  Open the Account Window.
Word Processing  Select  >  Drop Off Form

jr16Print.  Complete Form with customer, have them sign it, and file it.
If they want a copy as well, print another.

 Add Items Screen

Log in the drop off on the Add Items Screen following the nine steps listed below and as then illustrated.

  1. Enter DROP OFF in the ‘Category’ Field
  2. Enter .01 in the ‘Price’ field
  3. Enter .01 in the ‘Cost/Net’ Field
  4. Enter the place where the items are located in the ‘Store Section’ Field
  5. Enter the number of items (bags, boxes, pieces of equipment) requiring a label in the ‘Quantity’ Field and in the ‘Tag Quantity’ Field
  6. Enter the Customer’s last name in the ‘Description’ Field
  7. Click [Save]
  8. Print Labels to affix to each of the items by clicking on the  [Print Tags] icon, located in the left sidebar.
  9. Exit by clicking the ‘Stop’ and then ‘Close’ radio buttons

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Drop Off Reports 

To view the drop offs (name, date, number of items, & location) not yet processed:  Inventory Module>Reports>Favorites> Drop Offs > Preview to view OR >Print to print.

The listing of open drop offs will appear as illustrated below.

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The report shows:

  • The customer name and account #
  • The Date the items were dropped under ‘DATE RECVD’
  • Where the Dropped off items are located under ‘SECTION’
  • The number of separately labeled items (bags, boxes, pieces of equipment, …) under ‘QTY’

Account Window  Delete a DropOff once completed by:

  1. Opening the customer’s Account
  2. Selecting the [Inventory] Screen
  3. Highlighting the Drop Off
  4. Selecting the  [Void Item] Icon
  5. Clicking [Yes] on the prompt to confirm

Paying Customers

Once all items have been added for purchase in the Add items Screen, Select the 0 Stop and then 0 Close buttons.  The Customer’s Account Window will appear.  The amount owed the client will now appear in bold print under the Item Summary on the right side of the Window.

If paying the client by cash or check, select the  [$ Pay Client]  icon along the left sidebar.  The following screen will appear.

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Select ‘check’ or drop down to ‘cash’ in the “Payment Account” Screen, then OK.   The amount to be paid will appear.  Choose to ‘Print (a receipt) and Post’ , or just ‘Post’.

If paying the client by Store Credit, there are no additional steps.    a cash or check payment, the amount of the purchase will be credited to their account.  At the time the customer is making purchases, simply select [Store Credit] as the form of payment and the amount of the purchase will be deducted from their balance, or if the balance has been transferred from their account to a Gift Certificate (Receipt) or Gift Card as explained earlier.

Printing Receipts for Customers

Less hardware is required for terminal(s) that will be dedicated to purchasing than those which are to be used to transact sales as well.  Terminals to be used solely to transact buys do not require a bar code reader or receipt printer.   While this represents a savings in hardware it also reflects the fact that receipts cannot be printed on the thermal receipt printer should a customer request one.

One of the two check stubs, and, of course, the check itself can serve as a receipt.  The stubs list each item, but only by number, and the amount paid for the item.  If on the rare occasion a customer demands a receipt describing each item and the amount paid, this must be printed on a laser printer.  Do this by:

  • Selecting [4. Payouts] on the customer’s Account Screen ,
  • selecting (highlighting) the transaction in the upper section of the screen,
  • clicking the [Print Payment Detail] button along the left margin of the screen.
  • When a preview of the report appears, click the Printer Icon located on the top of the screen.

NOTE: The report displays the amount paid under the column header “Cash.”
Selecting  [Print Item List] located on the left margin of the Add Items (Item Editor) Screen is not advised as it yields reports showing more or less than the customer should see, i.e. either just the items listed not showing the amount  paid for each item, or showing the selling price as well as the amount paid for each item.

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Online Checks

Pressing the   on the Add Items screen allows you to check:

  • current retail prices for the Category entry and Brand entry
  • Size charts for converting from Euro and other label sizes  to Standard U.S. sizes
  • Currency Conversion Chart for converting from one currency to U.S. or Canadian currency
  • The current List of Clothing categories
  • a copy of the most current version of this Guide
  • the price rating of a particular brand online or via email to Nextgen
  • the page of a particular clothing or department store of interest

Price Check

Pressing the [CheckIt]   button in combination with different entries in the Category and Brand fields, allows you:

  • to check current retail prices for clothing, footwear and accessories by Category and Brand level by category
  • to check current retail prices for brands carried by a particular clothing store or department store
    • to view tables converting sizes in Euro and other maker conventions to Standard,
    • to convert foreign prices to U.S. or Canadian, to   the Add Items screen allows you
    • to check for the price level (a,b or c) of a selected brand online or via email
    •  to view a copy of this Pricing Guide or a copy of the POS Guide

Specifically,

  • to view a  price check page for a Juniors ‘shoes’ or ‘boots’ category covering all brand levels, enter *allm  in the brand field for men’s prices or *allw for women’s prices and press .
  • to view a price check page for any juniors category  at brand levels a, b and c respectively, enter *aw,*bw,*cw in the brand field for women’s prices or *am,*bm,*cm in the brand field for men’s prices and press
  • To view price check pages for clothing, footwear and accessories at a specific clothing or department store, enter store in the Category field, and the Store Name in the Brand Field and press   Note: Store names have no asterisks or spaces in between words in the case of store names with multiple words; there are underlines (_)  in the place of spaces.

Navigating Price-check pages

The price-check page on which you land will generally display all of the price information needed.  Where the number of styles /models and related prices are too great to display on a single page, users are most always able to narrow the search by brand, price range, size, style and model.

Other Checkit Pages

Size Check

  • To view tables converting  Euro and other label size conventions for apparel, and footwearto Standard U.S. sizes, Enter Sz in the Category field, and press  [CheckIt].  Women’s Sizes show first; men’s sizes, last.

Currency Check

  • To convert a foreign currency of interest to U.S. or Canadian currency, enter $ in the Category field, press

Brand Check

  • To check the rating of a brand in the NextGen Master brand List (i.e.: a,b or c) for pricing purposes, enter Brandsjr in the Category field and press .  When the master List appears, locate the brand by pressing  the F3 key and entering the name of the brand of interest.
    OR,
  • To email NextGen for rating(s) of the brand name(s) of interest, enter your store name in the Category Field and press .  An email will appear addressed to NextGen Support.  Enter the name of the brand(s) being added.  NextGen will reply with the brand rating(s) by email.  Note: See the POS Guide for instructions on how to add brand rating(s) to Liberty
    OR,
  • to obtain a copy of the NextGen Master Brand List for the purpose of updating the store brand list, enter your store name in the Category Field and Update in the Brand Field, and press .  Note: See the POS Guide for instructions on how to update the Store Brand List in Liberty.

Pricing Guide Check

To view this Pricing_Guide online, enter Pricing_Guide in the Category field, and press    [CheckIt]  .  The Pricing Guide will appear.  Select the topic of interest from under the On This Page heading.

POS Guide Check

To view the POS Guide online, enter POS_Guide in the Category field, and press    [CheckIt]  .  The Pricing Guide will appear.  Select the topic of interest from under the On This Page heading.

PART 2: Selected POS Functions

Listed here are commonly used functions of interest to all users of the POS.  Reference is made to the applicable pages of the L4C Manual, and where applicable to videos and tutorials illustrating how to make use of these functions.  To access the videos and tutorials you must join the ResaleWorld Message Board.  Go to the Resale World Website,  http://www.resaleworld.com/home.php , select [Support] and then [Forum].   NextGen has modified and expanded on  some Resale World instructions and tutorials.

  • Coupons
  • Email/Texting
  • End of Day Procedures
  • File Backup
  • Gift Cards
  • Item Lookup
  • Item Removal
  • Layaways
  • Layaway Cancellation
  • Reports
  • Reward Plans
  • Sales, Transacting
  • Security
  • Wishlist

CouponsL4C

Manual pages 311-314.

There is a video that explains how to create and apply store coupons during POS transactions. They may be set as a variable amount (entered at the time of sale), as a flat $ amount, or as a % of the sale amount.

Email / Texting

L4C Manual pages 416 – 421

The following is a Resale World Tutorial that has been tailored and expanded for NextGen clients.

Email

Your Internet service providers (ISP) or email hosting services that enable you to send and receive email place strict limits on the numbers of emails and like emails you can send in a given period.  Consequently, you’ve no choice but to use an email service provider (ESP).  These services impose no such limits but do act to ensure that you are emailing only persons desiring to receive your emails.  They also have a variety of services to enhance and expedite the emailing process and to avoid ISP/email host filters designed to ward off spam.

In order to utilize an email service provider (ESP) to email customers, you must export the customer lists to the ESP of your choice.  The following explanation utilizes MailChimp Marketing Service though essentially the same procedure applies regardless of the ESP used.

  • Use the Word Processor to select the accounts you wish to email
  • Export these accounts to a .CSV file
  • Import the file into MailChimp

1. Launch Liberty’s Word Processor module

2. Click Publish (NOTE – It makes NO DIFFERENCE which letter you select, because you won’t actually email this document)

3. Click the Send letters to select criteria narrowing the customers/consignors you wish to target, e.g. Last Item – to target sellers active in a selected time period, Last Purchase – to target buyers active in a selected time period.

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4. Click Export…

5. Select a folder you would like to save your file to – e.g. Desktop, My Documents, etc.

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Texting

NextGen favors EZTexting for two reasons: 1) lowest rates, and 2) like MailChimp, the ability to setup customer groups for more cost effective communications.  If another mass texting service is selected, it should be one that allows the creation of customer groups.

The same Export Routines may be used in exporting customer mobile phone numbers to EZTexting, with the exception that the first export criteria should be” Phone #, Between 1 & [blank]” in order to exclude customers with no mobile phone #.

Unlike MailChimp, EZTexting has no internal reformatting function for import files.  Consequently, once the ?.csv file has been created for a particular group, the last four columns of the ?.csv file need to be deleted prior to importing the file into the corresponding group in the EZTexting program–EZTexting provides instruction on how to create these groups.

To delete these columns:

  • Highlight the last four columns
  • Right click
  • Select delete
  • Confirm  OK
  • Save the file

When your file is ready to upload. Login to your account and click Upload Contacts. On the Upload Contacts page click browse and choose your CSV file. Choose the Group you want to add the contacts to, or create a new Group on the fly! Once you’re ready, click Add Contacts. That’s it.

NOTE: Customers having accounts with both an email address and mobile phone # will receive both an email and text message.  There is presently no way to send one or the other.

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End of Day / Shift Procedures

L4C Manual Pages 297

This Resale World Tutorial has been tailored and expanded for NextGen clients.  It covers both Sales terminals and Buy terminals.  This explanation is written for Stores where terminals are closed (batched) out at the end of the day.  Stores that batch out terminal(s) on the change of shift, will employ like procedures on the change of shift.

If a terminal has been used for both sales and buys, complete the closing procedures twice, once for the sales and once for the buys.

Sales Terminals

At the end of each day, close out the sales terminal cash drawer(s) by performing the following.

First, open the POS Module then click on Reports > Terminal Total.

The following screen will appear.

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You may now click on Print button to print out your totals from each payment type received.  Any variance between the cash as reported and cash counted may be noted in the End of Day Closing Checklist (located in the Windows TaskBar).
Be sure to click on the [Clear Totals] button at the end of the day to clear out all totals.

At the start of the next Day/Shift, open the POS Module then click on Reports > Terminal Total , and 2) click on the [Adjust Totals] button and enter the beginning cash amount in the terminal cash drawer.

Below is a screen shot that shows the screen that appears when adjusting totals.

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We suggest keeping enough cash on hand to replenish the sales terminal(s) for 2 to 7 days.  Fewer days if the bank is conveniently located and/or the risk of theft is high, more if the bank is not conveniently located and/or the risk of theft is relatively low.  A low risk of theft may be because we are in a safe neighborhood or because we utilize an anchored safe to store our cash and not a simple cash box.

We start the day with $104 in each sales register, consisting of the following denominations:

  • Currency
    • Twenties             1
    • Tens                      2
    • Fives                      6
    • Ones                   25
    • Coin
      • Pennies                50
      • Nickels               20
      • Dimes                 25
      • Quarters              20

$  104

As part of the End of Day Closing Procedures, one person is responsible for replenishing the change in each of the Sales Register(s), the drawer(s) of which are left open through the night to discourage any would-be thieves from breaking the register.  They bundle the starting currency for the next day, storing it in the cash box, safe or at the owner’s home for safe-keeping; coins are left in the cash drawer(s).  Any extra currency and coins (rolled or loose [in baggies]) is likewise retained in a cash box, safe, at home or deposited in the bank.

You can now run the End of Day Sales Detail Report, which provides all activity that occurred the throughout the day. Such as transaction detail, total gross sales, # of receipts, items sold, etc.  Do so through the Inventory Module > Reports > End of Day > Sales Detail.  Note: While this report might be run from the POS Module reports menu, we recommend running it through the Inventory Module so that the settings might be saved, thereby speeding it’s daily generation.

IMPORTANT:  If you utilize an external card processing service, i.e. NOT Mercury or Accelerated Payments, you need also compare the amounts shown  for the credit, debit and Gift Cards on the Terminal Totals Report to the corresponding amounts showing on the Batch report run at the end of the day on your external card processor.  If there is a discrepancy, you will need to run a correction through the external card processor.

Buy Terminal(s)

We start the day with a lot more currency in the register(s) used to buy than sell, particularly when we are in the habit of paying by cash.  Paying in cash avoids any check processing fees charged by the bank and is favored by most sellers.  However, if theft and / or cash flow is a concern, then paying primarily by check may be the route to go.  Buy registers may open with anywhere from a few hundred dollars up.  The starting number of coins is the same as for the sales registers, except where buyers round the amounts owed to the nearest quarter in order to avoid “small-coin annoyance”–in which case only quarters are stocked.

At the end of the day, run the Satisfied Obligations Report, Reports > Payouts > Satisfied Obligations Report for the Payout Date: “Today”, and for the Payment Account: “Cash” in order to list the individual and total cash payouts for the day.  If you wish to itemize the store credit and check payouts as well, select Payment Account “All.”

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Transferring Cash Between Terminals.  Anytime we transfer cash between registers, we insert a written note indicating the transfer amount in both registers to explain the reported end-of-day cash balances.

File Backup L4C Manual Pages 436 – 444

POS Backup

We recommend the following Backup Strategy.  :

1. Backup at the end of the day, every single day to USB Thumb Drives (2-4Gigabytes), one for each day of the week.  Label one Drive, Monday, the next Tuesday, …  Tools>Maintain>Backup Database

2. Perform one extra backup per week to Google Drive, or other a free online backup and file sharing service. NextGen can set this up to occur automatically each Sunday at midnight, once the owner has established their dropbox folder, i.e.  downloaded the program and followed instructions.   Dropbox keeps a one month file history.

Quickbooks Backup

We recommend the following Backup Strategy

1.  Backup at the end of the day, every single day to USB Thumb Drives, one for each day of the week.  Label one Drive, “Monday”, the next “Tuesday”, … the same drives used for the daily POS backups.  File>Create Backup>Local Backup

2.  Perform one extra backup per week to Google Drive or other a free online backup and file sharing service.  NextGen can set this up to occur automatically each Monday at 1:00am.

Gift Cards

The steps in Selling a Gift Card, checking a Gift Card balance, and paying for a card are outlined in the L4C Manual:

  • Selling a Gift Card: L4C Manual, pages 318 – 319
    POS>Fee>Gift Card>$ Amt>Form of Payment>Finish>

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enter their Account # or Scan the Card bar code> OK

  • Checking a Gift Card balance: L4C Manual, pages 321-323
    POS>Rpts> Check Gift Card Balance> Enter Card #
  • Paying with a Gift Card: L4C Manual, pages 309-310
    Select it as the form of payment for purchases.  When prompted, Enter the Card # OR, Scan the Card > Finish

Customers may obtain a Gift Card in four ways.

  1. Customers may purchase the cards with a credit card, cash or check as explained above.
  2. Customers may be issued a Gift card for the value of a refund.
    POS>[Select Customer(F9)]>Enter the item >select [Refund(F5)]>[Gift Card]> Enter the Card # OR, Scan the Card > Finish.  The customer will now have the amount of the refund added to their Gift Card.
  3. Customers may be awarded a Gift Card to maintain any balance owed  them rather than having the balance maintained electronically as store credit in their account.  To maintain this balance on a card rather than as store credit, sell them the card following the steps outlined in the bulleted instruction  entitled “Selling a Gift Card” above.  Pay for the card using their balance by selecting [Store Credit] as the form of payment.
  4. Customers may be given gift cards as part of a promotion.
    1. Load these gift cards:  by “purchasing” them for later distribution using a PR Gift Card Coupon.
    2. Setup theThe PR Gift Coupon(s) in advance.   POS: Setup>Maintain Coupons.  For example, to setup a coupon for use in loading $5 Gift Cards:

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Note:  If gift cards are being purchased for different purposes, e.g. for store credit, as promotions and as true gift cards, it is a good idea to manually make note of these transactions  on a log at the checkout counter as there is no Liberty report that provides a ready breakdown of these transactions.

Item Lookup

L4C Manual pages 275-279.

There is a video that covers the item lookup feature.  It explains the key benefits to using this feature and some different approaches that can be used to quickly locate items.

Item Removal (Clearing Inventory)

L4C Manual pages  279-280

There is a video explaining how you can post items as donated, returned, missing and damaged; in short, how to remove inventory that does not sell or can’t be sold through the Point-of-Sale module.
Inv Mod > Activities > Inventory > Post items

Layaways

L4C Manual pages 316-317

There is a video that explains what is required to begin a layaway sale in POS and how to apply payments.

Layaway Cancellation

This three-part video explains how to 1) cancel a layaway that does not have any deposits applied to it, 2) cancel a layaway and keep the forfeited deposit from the customer, and 3) cancel a layaway while giving the customer back their original deposit amount.  There is also a Tutorial covering the same.

Reports

L4C Manual pages 391-404.

There is a video that provides an overview of the reports module. The reports module allows you to configure and generate reports containing the sales, profit or inventory information you are seeking.

Reward Plans

L4C Manual pages 331-337. Explains how to setup a rewards plan and assign it to customers.

This video walks through setting up rewards plan(s) whereby customers can earn and redeem points, or enjoy special discounts.

Sales, Transacting

L4C Manual pages 202-208.  289-294, 299-330

There is a two-part training video that covers the basics of using the Point-of-Sale module. It explains how to sell items and charge fees.  It covers different checkout scenarios, e.g. how to accept split payments and how to charge for both items and fees.  It explains how to remove items, void a sale, suspend a sale, and more.  There is also a tutorial on voiding a sale.

Security

L4C Manual pages 15, 89, 133-139.
There is a video explaining how to setup and implement security levels for application features and reports. You will also learn how to setup user accounts with different access levels.

Tips & Tricks

  1. Paying only part of what is owed to seller/consignor.  Inv Mod >client account tab> Task> Advance Payment, Enter amount  OK
  2. Eliminating Tax on a purchase  Ctrl & T keys after all sales are rung up and before paying.  Note: Inv Module>Tools>Tax Codes >Edit Detail: “Can This Tax be Exempted?”  YES must be checked.
  3. Adding or subtracting Customer Reward Points from a customer’s account. Setup.  In the POS Module, >Setup> Maintain Fee Types > Add  a “Reward Point Adjustment” Fee [OK]
    1. Add points to a Customer Account. NOTE: In the POS Module, select the customer.  PREREQUISITE: The customer must have a Rewards Program Account, indicated by a display of  the number of points if any they have earned to-date—as illustrated below:

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Sell the customer a Rewards Point Adjustment fee in the amount of the purchase(s)—any tax not included–you wish to add to his or her account. Do this for cash.  [Finish].  Next, in order to balance the cash drawer, with no enter the Rewards Point Adjustment  fee sale in the same amount but in the a negative, i.e. prepend the amount with a minus sign(”-“).  Do this for cash.

    • Subtract points from a Customer Account. NOTE: In the POS Module, select the customer.  PREREQUISITE: The customer must have a Rewards Program Account, indicated by a display of  the number of points if any they have earned to-date—as illustrated below:

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Sell the customer a Rewards Point Adjustment fee as a negative amount, i.e. prepend the amount with a minus sign(”-“), equal to  the amount of the purchase(s)—any tax not included—that you wish to remove from his or her account,.  Do this for cash.  [Finish].

Next, in order to balance the cash drawer, with no customer selected, enter the Rewards Point Adjustment fee sale in the same amount but as a positive number.  Do this for cash.  [Finish].

  1. Cleaning Fee
    1. Fixed Deduction.  Set up another price code that mirrors the price code being used for the item(s) to be cleaned except with the added “-needs cleaning”. Set-up the “per item deduction” fee you want to charge in this price code, and then just apply that price code to any item that you need to clean.
  1. Variable Deduction.

1)      Add Cleaning Add cleaning Fee:  Tools>Maintain>Transaction Types>[Add]>Cleaning Fee

2)      Deduct $ from seller/consignor acct for cleaning: Account>Transactions Tab> [+Add]>Select Cleaning Fee, enter $ amount, OK

PART 3: Updates and Support

Updates

Individual Brands, price-graded by NextGen, are added to each store’s brand list as described in the Attribute Fields subsection of Add Item Screens section.  At the same time,  NextGen adds them to a Master Brand List containing the brands carried by all stores.  NextGen is adding brands to the Master Brands List and verifying brand / price levels continually.  Owners may update their brand list, as often as they like.  NextGen recommends that this be done at least once every 6 months   Here’s how.

Step 1: Backup and close Liberty 4.

Step 2: Enter your Store Name in the Category Field of the Add items screen in Liberty 4.

Step 3:  Enter Update in the Brands Field of the Add items screen in Liberty 4 and press .

Step 4:  A page entitled Brand Master List-Child will appear.  Click on the Brands_Child file.  It will download it to your Downloads folder.

Step 5: Update the brands by opening BrandImportl.exe in the C:NextGen file.  A screen similar to that below will open.   Search for and select the Brands-Child.csv located in your downloads folder.  Press the [Enter] key.

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Note: From time to time, NextGen will add Categories.  The Category file and update instructions will be emailed to owners.

Support

How-to support is provided by NextGen Resale.  Technical support is provided by Resale World

How-to Support

NextGen Resale provides how-to support relating to the functions covered in this manual during normal business hours (M-F, 9:00 AM-6:00 PM, EST).  Call 781 704-6444 or email john@nextgenresale.com.

Technical Support

Resale World provides Technical support for Liberty 4 during normal business hours (M-F, 9:00 AM-6:00 PM, EST).  Call (800) 785-4800.  Technical and how-to support may also be obtained by searching and posting questions on the Resale World Message Board.   The Message Board  is moderated by all Resaleworld support technicians, as well as other Liberty users, computer technicians, etc.  Registration is free.

Emergency Support is offered on Saturdays from 10 AM until 2 PM EST.  Emergency weekend support covers the following:

  • You are seeing errors in Liberty that are preventing you opening the Liberty application
  • You are seeing errors in Liberty that are preventing you from adding items
  • You are seeing errors in Liberty that are preventing you from ringing up sales

https://www.resaleworld.com/Emergency-Support.html

Consistent with the Support Plan, Support technicians are prepared to assist with any and all Liberty-specific issues, including:

  • Assistance with technical issues within Liberty – e.g. troubleshooting error messages, addressing unexpected behavior caused by Liberty, etc.
  • Help installing Liberty on a new computer
  • Providing assistance with basic functionality within Liberty – e.g. launching the program, accessing core options and settings, etc.
  • Periodic Liberty software updates including new features
  • Assistance downloading and installing Liberty updates

https://www.resaleworld.com/What-is-Supported.html

All printers purchased from Resaleworld come with 30 days of support (starting from the date of receipt). During that 30 day period, a support technician will install and configure the hardware.  Outside of the initial 30 day hardware support period, a per-incident fee would be assessed.

Other resources available to help troubleshoot and resolve printer issues:

  • Printer Drivers Utility (PDU) – This is a free utility published and maintained by Resaleworld. It includes both drivers AND step-by-step instructions for installing printers that work with the Liberty software. We include a PDU CD with every printer purchased from Resaleworld. Keep this disc in a safe place, should you need to reinstall your printer again in the future. The latest version of the PDU can always be downloaded from My Resaleworld.

All scanners purchased from Resaleworld come with 30 days of support. During that 30 day period, a support technician will install and configure your supported hardware.  Outside of the initial 30 day hardware support period, a per-incident fee would be assessed for troubleshooting/installation.

https://www.resaleworld.com/Printer-and-Scanners.html

Here is a short list of areas that are not covered by a Support Plan:

  • “How To” questions, walkthroughs or anything deemed a “Training” call
  • Technical issues caused by 3rd party applications
  • Network setup, configuration or troubleshooting (Note: If the hardware is purchased through Resale World, the network comes pre-configured so this should not be an issue)
  • Anti-virus/Firewall/Security troubleshooting or configuration

https://www.resaleworld.com/What-is-NOT-Supported.html